Frequently Asked Questions
Everything you need to know about shopping with Rokid.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and in new, unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all Rokid products come with a standard one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.